Coordinator - Client Relations Center

As a Coordinator in the Client Relations Center, you will be a vital part of the Hermes eCommerce team, serving as the main contact for Hermes.com and flagship boutique clients. You will ensure exceptional customer service through phone, email, and live chat, maintaining high standards in every client interaction.

• Answer client inquiries via phone, email, and live chat with excellent communication skills.
• Demonstrate product knowledge and convey the Hermès style and values.
• Resolve client issues promptly and follow up on inquiries.
• Place and track online orders, resolving any delivery issues.
• Collaborate with internal partners to exceed client expectations.
• Maintain confidentiality and adhere to company policies.
• Provide tailored solutions and maintain a professional tone.
• Foster customer loyalty through exceptional service.

• 1-2 years of experience in a call center or customer service role.
• Strong verbal and written communication skills.
• Experience in luxury retail, hospitality, or high-end customer service.
• Proficiency with CRM systems and call center software.
• Knowledge of Microsoft Excel and Word.
• Ability to multitask and solve problems efficiently.
• Attention to detail and ability to maintain service excellence.
• Multilingual skills are a plus.