Alteration Administrative Assistant

Summary

The Alteration Administrative Assistant supports the daily operation of the tailor shop in a flagship store, ensuring a seamless client experience and efficient workflow for the tailoring team. The role combines client coordination, administrative tasks, and operational support in a fast-paced luxury retail environment. Strong attention to detail, discretion, and excellent communication skills are essential.

Responsibilities

• Greet clients and manage appointment scheduling for fittings and alterations; maintain accurate client and garment records.
• Manage daily workflow and calendars for tailors; track and organize incoming and outgoing garments and alteration timelines.
• Maintain inventory of tailoring supplies, place orders, and prepare alteration tickets, invoices, and receipts.
• Liaise between sales professionals, tailors, and management to prioritize requests, monitor turnaround times, and support quality control.
• Provide professional, discreet customer service and handle client concerns or complaints, escalating when necessary.

Requirements

• Previous experience in a retail, tailoring, or administrative role; luxury retail preferred.
• Strong organizational, multitasking, and verbal/written communication skills; high level of discretion and professionalism.
• Proficiency in Microsoft Office and/or retail systems; ability to work independently and collaboratively.
• Physical ability to maneuver around sales floor and stock areas, lift up to 30 lbs., climb ladders as trained, and operate tailoring machinery; ability to sit, stand, move, and walk for multiple hours.