Assistant Leader Customer Experience

Summary

Assist in leading contact center operations, mentor associates, and support department leadership to deliver a luxury customer experience. Serve as a subject matter expert on standard operating procedures and collaborate with cross functional partners to resolve complex issues and drive customer delight and revenue.

Responsibilities

• Support leaders in attracting and developing talent
• Coach teams to create a luxury customer experience
• Mentor new associates and provide ongoing education and inspiration
• Analyze operating procedures to identify process improvements
• Proactively resolve complex customer issues independently
• Collaborate with cross functional partners to drive resolutions
• Drive revenue through elevated product knowledge and service
• Model brand standards in communication and professional appearance

Requirements

• 3+ years experience in a customer facing role
• Leadership experience preferred
• Proficiency with Mac or Dell operating systems and PC applications
• Experience with order management software
• Strong interpersonal and results driven mindset
• Ability to energize others and foster a positive work environment
• Detail focused with commitment to quality
• Willingness to work flexible schedule including evenings weekends and holidays