Assistant Manager Client Experience and Club Operations

The Assistant Manager, Client Experience and Club Operations at Ralph Lauren is a key leader within RL Club, embodying the brand's spirit of elegance and personalized service. This role oversees daily operations, ensuring an exceptional experience for high-net-worth guests and VIP clientele. The individual will lead by example, elevate service standards, and collaborate cross-functionally to deliver unforgettable moments reflecting the brand’s heritage and values.

• Welcome and host VIP clients, ensuring a memorable arrival experience.
• Oversee personalized hospitality services and maintain detailed client profiles.
• Manage day-to-day operations of RL Club, ensuring luxury standards.
• Coordinate with facilities for maintenance and ambiance.
• Support planning and execution of in-store activations and exclusive events.
• Manage smart home and digital systems to enhance guest comfort.
• Uphold Ralph Lauren’s values in every interaction.
• Supervise and mentor hospitality associates to ensure elevated service.

• Proven experience in luxury hospitality or high-end retail environments.
• Exceptional interpersonal and communication skills.
• Strong attention to detail and ability to anticipate client needs.
• Professional appearance and demeanor reflective of the Ralph Lauren brand.
• Flexible availability, including weekends and holidays.
• Proficiency in Word, Excel, PowerPoint, and Outlook.
• Ability to maneuver around the sales floor and lift up to 30 lbs.