Assistant Manager

As an Assistant Manager at Hermès Dallas, you will play a crucial role in supporting the Managing Director and Floor Director in running all aspects of the business. You will focus on building sales, identifying opportunities, and developing client relationships in a fast-paced, luxury environment.

• Supervise staff daily, providing coaching, training, and assistance to achieve sales objectives.
• Maintain an active management presence on the sales floor, modeling exceptional service.
• Identify sales opportunities and track delivery and special orders.
• Conduct monthly touch-base meetings and annual performance evaluations.
• Communicate CRM standards and ensure associate compliance.
• Ensure policy and procedure compliance among team members.
• Monitor scheduling needs and maintain accurate records of staff attendance.
• Organize seasonal trainings and ensure integration into client conversations.
• Assist in recruiting and interviewing to fill open positions.
• Make critical client decisions and manage the business in the absence of senior directors.

• 4+ years of retail management experience, preferably in a luxury environment.
• Proficiency in Excel, Word, Cegid, and E-time.
• Ability to learn merchandise, POS, and payroll systems.
• Strong written and verbal communication skills.
• Ability to lift up to 25 lbs. without assistance.
• Flexible work availability as business needs dictate.