SummaryAs an Assistant Manager at Hermès Dallas, you will play a crucial role in supporting the Managing Director and Floor Director in running all aspects of the business. You will focus on building sales, identifying opportunities, and developing client relationships in a fast-paced, luxury environment.
Responsibilities- Supervise staff daily, providing coaching, training, and assistance to achieve sales objectives.
- Maintain an active management presence on the sales floor, modeling exceptional service.
- Identify sales opportunities and track delivery and special orders.
- Conduct monthly touch-base meetings and annual performance evaluations.
- Communicate CRM standards and ensure associate compliance.
- Ensure policy and procedure compliance among team members.
- Monitor scheduling needs and maintain accurate records of staff attendance.
- Organize seasonal trainings and ensure integration into client conversations.
- Assist in recruiting and interviewing to fill open positions.
- Make critical client decisions and manage the business in the absence of senior directors.
Requirements- 4+ years of retail management experience, preferably in a luxury environment.
- Proficiency in Excel, Word, Cegid, and E-time.
- Ability to learn merchandise, POS, and payroll systems.
- Strong written and verbal communication skills.
- Ability to lift up to 25 lbs. without assistance.
- Flexible work availability as business needs dictate.
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