Assistant Manager

As an Assistant Manager at Hermès Orlando, you will play a crucial role in managing the daily operations of the boutique. You will work closely with the Floor Director and Managing Director to drive sales, enhance client relationships, and ensure the team delivers exceptional service in a luxury retail environment.

• Supervise and coach staff to achieve sales objectives and embody the Hermès spirit.
• Identify sales opportunities and track delivery and special orders.
• Conduct monthly meetings and annual performance evaluations.
• Communicate CRM standards and ensure compliance.
• Monitor staff scheduling and maintain accurate records of attendance.
• Organize seasonal trainings and share internal updates with the sales team.
• Assist in recruiting and interviewing candidates for open positions.
• Make critical client decisions and manage the store in the absence of senior management.

• 4+ years of retail management experience, preferably in a luxury environment.
• Proficiency in Excel, Word, Cegid, and E-time.
• Ability to learn merchandise, POS, and payroll systems.
• Strong communication skills and ability to interpret sales data.
• Flexible work availability as business needs dictate.