SummaryAs an Assistant Manager at Hermès Orlando, you will play a crucial role in supporting the Managing Director and Floor Director in all aspects of the business. You will be responsible for building sales, identifying opportunities, and developing client relationships in a fast-paced, luxury environment.
Responsibilities- Supervise and coach staff to achieve sales objectives and embody the Hermès spirit.
- Identify sales opportunities and evaluate contributions to the boutique.
- Conduct monthly meetings and annual performance evaluations.
- Ensure compliance with CRM standards and maximize client capture rate.
- Communicate policies and procedures clearly to the team.
- Monitor staff scheduling and maintain accurate records of attendance.
- Organize seasonal trainings and ensure integration into client conversations.
- Assist in recruiting and interviewing candidates for open positions.
- Make critical client decisions and manage the store in the absence of senior management.
Requirements- 4+ years of retail management experience, preferably in a luxury environment.
- Proficiency in Excel, Word, Cegid, and E-time.
- Ability to learn merchandise, POS, and payroll systems.
- Strong communication skills and ability to interpret sales data.
- Ability to lift up to 25 lbs. without assistance.
- Flexible work availability as business needs dictate.
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