Assistant Manager Online Retail Operations

Summary

The Assistant Manager Online Retail Operations will support day-to-day operational activities for the online business, driving process implementation and continuous optimization across web and client relations channels. This role partners cross-functionally and internationally to ensure efficient order-to-delivery workflows and supports new systems and process rollouts while reporting to the Manager of Online Retail Operations in the NYC corporate office.

Responsibilities

• Ensure efficiency of daily online retail and omnichannel operational activities
• Support implementation of new processes and systems with key stakeholders
• Execute and maintain current processes across system architecture from payment to fulfillment
• Propose continuous operational optimizations across web and client relations channels
• Collaborate cross-functionally locally and internationally to deliver best-in-class services
• Adjust working hours for key retail consumption periods as needed
• Learn and utilize software applications to support operations
• Provide strong communication and follow through with internal teams
• Prioritize and multi-task in a fast-paced environment while maintaining attention to detail

Requirements

• At least 2 years of experience in operations or customer service roles
• Bachelor’s degree preferred
• Experience in luxury watches or jewelry industry preferred
• Proficiency with Microsoft Office
• Prior experience with SAP preferred
• Strong organizational and communication skills
• Ability to learn new software quickly and be a team player
• Valid work authorization for employment in the USA