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Brobston Group is the #1 source for luxury fashion, jewelry, beauty, and home décor jobs in North America. We specialize in retail leadership, corporate, and executive consulting roles. We offer both hands-on recruiting services and tailored job posting services to luxury brands and retailers. Brobston Group was founded by William Brobston in 2017 and is based in New York City.

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  • Van Cleef & Arpels
  • Assistant Manager Online Retai…
Van Cleef & Arpels
Van Cleef & Arpels

Founded in 1906

Assistant Manager Online Retail Operations

Type
Full time
Industry
Luxury Watches and Jewelry
Location
New York, NY
Category
eCommerce
Remote
Not Remote
Seniority
Manager

Jobs inner cover
Jobs inner cover

Summary

Van Cleef & Arpels

Founded in 1906

Assistant Manager Online Retail Operations

Type
Full time
Industry
Luxury Watches and Jewelry
Location
New York, NY
Category
eCommerce
Remote
Not Remote
Seniority
Manager

Application Type

Marketplace

Applications for this job are completed directly on the employer's website.

Job Description

Summary

The Assistant Manager Online Retail Operations will support day-to-day operational activities for the online business, driving process implementation and continuous optimization across web and client relations channels. This role partners cross-functionally and internationally to ensure efficient order-to-delivery workflows and supports new systems and process rollouts while reporting to the Manager of Online Retail Operations in the NYC corporate office.

Responsibilities

  • Ensure efficiency of daily online retail and omnichannel operational activities
  • Support implementation of new processes and systems with key stakeholders
  • Execute and maintain current processes across system architecture from payment to fulfillment
  • Propose continuous operational optimizations across web and client relations channels
  • Collaborate cross-functionally locally and internationally to deliver best-in-class services
  • Adjust working hours for key retail consumption periods as needed
  • Learn and utilize software applications to support operations
  • Provide strong communication and follow through with internal teams
  • Prioritize and multi-task in a fast-paced environment while maintaining attention to detail

Requirements

  • At least 2 years of experience in operations or customer service roles
  • Bachelor’s degree preferred
  • Experience in luxury watches or jewelry industry preferred
  • Proficiency with Microsoft Office
  • Prior experience with SAP preferred
  • Strong organizational and communication skills
  • Ability to learn new software quickly and be a team player
  • Valid work authorization for employment in the USA

We have summarized this job description for you, click apply to see more details from the employer.

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