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Brobston Group is the #1 source for luxury fashion, jewelry, beauty, and home décor jobs in North America. We specialize in retail leadership, corporate, and executive consulting roles. We offer both hands-on recruiting services and tailored job posting services to luxury brands and retailers. Brobston Group was founded by William Brobston in 2017 and is based in New York City.

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  • Chanel
  • Senior Manager Digital And Cx …
Chanel
Chanel

Founded in 1910

Senior Manager Digital And Cx Strategic Initiatives

Type
Full time
Industry
Luxury Fashion
Location
New York, NY
Category
eCommerce
Remote
Hybrid
Seniority
Manager

Jobs inner cover
Jobs inner cover

Summary

Chanel

Founded in 1910

Senior Manager Digital And Cx Strategic Initiatives

Type
Full time
Industry
Luxury Fashion
Location
New York, NY
Category
eCommerce
Remote
Hybrid
Seniority
Manager

Application Type

Marketplace

Applications for this job are completed directly on the employer's website.

Job Description

Summary

Senior Manager responsible for driving strategic digital and client experience initiatives across divisions, leading projects, proof of concepts, and change efforts to support business transformation. The role partners with cross functional stakeholders to source partners, measure ROI, and develop frameworks for agile solutioning while delivering executive communications and portfolio reporting.

Responsibilities

  • Own end to end strategic projects programs and proof of concept initiatives to deliver business outcomes
  • Develop frameworks templates and approaches for agile solutioning and project planning
  • Conduct market research and engage start up ecosystem and vendors to source partnerships
  • Measure project ROI and support business case creation and investment decisions
  • Create executive presentations storytelling materials and reporting for senior leaders
  • Facilitate cross functional workshops for ideation alignment and execution
  • Partner with transformation and product teams on portfolio tracking and communications
  • Lead vendor sourcing and partner evaluation to accelerate objectives

Requirements

  • Minimum of 7 years work experience with at least 5 years in strategy product project management or corporate innovation
  • Proven experience leading innovation or proof of concept projects and advocating business cases
  • Deep hands on business expertise in technology digital or ecommerce and CX trends
  • Strong storytelling presentation facilitation and interpersonal communication skills
  • Experience influencing without authority in a matrixed cross functional organization
  • Entrepreneurial mindset with experience executing POCs from inception to launch
  • Bachelor's degree preferred but not required

We have summarized this job description for you, click apply to see more details from the employer.

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