SummaryAs an Assistant Manager, Sales at Holt Renfrew, you will support the Manager, Sales by providing day-to-day supervision and guidance to associates, aiming to achieve the highest standards of luxury sales and service. You will play a key role in coaching and training associates to maintain luxury standards and achieve customer service targets.
Responsibilities- Provide sales floor supervision by spending the majority of the time on the selling floor.
- Coach and train associates to maintain luxury standards and achieve customer service targets.
- Resolve customer issues and/or complaints and keep the manager informed.
- Make recommendations on changes and/or solutions to enhance customer sales and service standards.
- Actively participate as a training facilitator for sales and service programs and other company training programs as required.
- Assist in the launch and maintenance of selling tools and sales and service programs.
- Assist associates in developing, maintaining, and growing an active store client base and strong customer relationships.
- Participate in the recruitment and selection of associates.
- Assign work and assignments to associates as required.
- Provide feedback to Manager, Sales on inventory performance, merchandising presentation standards, customer trends, and issues.
- Provide input into associate performance assessments and appraisals, performance improvement plans.
- Assist in organizing and conducting regular department team meetings and help keep the team informed on upcoming sales and service initiatives.
- Maintain high standards of merchandise presentation at all times.
- Maintain day-to-day operational awareness of leased businesses within the area to ensure seamless customer service, elevating issues to Manager as required.
- Model leadership behaviors that promote a culture of open communication, employee development, and trust.
- Maintain all Health & Safety practices to code.
- Perform other duties as assigned.
- Ensure compliance with privacy policies, regulations, and cybersecurity measures.
Requirements- 1-3 years of supervisory experience with accountability for sales and service.
- Proven track record of exceeding sales and profit targets.
- Adaptable and comfortable with change.
- Retail selling experience in a luxury environment preferred.
- Confident and effective communication (written & verbal) and interpersonal skills.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Entrepreneurial spirit.
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