Assistant Operations Manager - Beverly Hills Flagship

As an Assistant Operations Manager at the Hermès Beverly Hills Flagship, you will play a crucial role in overseeing and supporting operational functions in a fast-paced, luxury environment. You will report to the Operations Director and collaborate with the sales and support teams to enhance the client experience.

• Oversee and support all cash management functions, ensuring accuracy and compliance with company policies.
• Communicate, train, and implement company policies, ensuring compliance among all Sales Specialists.
• Conduct daily audits of transactions in partnership with Asset Protection.
• Partner with Finance corporate teams on POS issues and ensure proper documentation of transactions.
• Support workflow of after-sales service and craftspeople activities.
• Contribute to the retail management team and support additional operational functions as needed.

• 4+ years of retail management experience, preferably in a luxury environment.
• Proficiency in MS Excel, Word, and PowerPoint.
• Strong communication skills, both verbal and written.
• Knowledge of POS and phone systems.
• Ability to work well under pressure and multitask.
• Detail-oriented with strong organizational skills.
• Customer service oriented with acute interpersonal skills.
• Ability to handle difficult situations with grace and composure.
• Ability to lift between 0-25 lbs. without assistance.