Assistant, Personal Shopping

Summary

Provides partnership and administrative support to the Personal Shopper, managing appointments, client correspondence, and client profiles while maintaining merchandising standards in Personal Shopping suites and on the selling floor. Coordinates materials, merchandise, alterations, transfers, and other services to ensure a seamless client experience. Acts on behalf of the Personal Shopper by telephone or email and performs errands as required to maximize efficiency.

Responsibilities

• Schedule and maintain the Personal Shopper calendar and appointments
• Review and handle correspondence including drafting client invitations
• Speak on behalf of the Personal Shopper via telephone or email and ensure timely follow-up
• Maintain and update Personal Shopper client profiles and track data accuracy
• Prepare and coordinate materials and merchandise for client appointments
• Coordinate alterations, product transfers, holds, and client-owned goods
• Maintain merchandising standards in suites and on the selling floor
• Ensure suites meet store readiness, maintenance, and housekeeping standards
• Support loss prevention efforts and attend product knowledge sessions

Requirements

• High school diploma
• Previous retail experience preferred
• Advanced proficiency in MS Word, Excel, PowerPoint, Outlook, and internet
• Fully bilingual in English and French
• Ability to manage schedules, correspondence, and client relationships
• Strong organizational and administrative skills
• Customer service orientation and professional communication