Assistant Personal Shopping

Summary

Provides administrative and partnership support to the Personal Shopper, managing appointments, client communications, and maintaining client profiles and suite standards. Coordinates materials, merchandise, alterations, transfers, and other services to ensure a seamless client experience. Acts on behalf of the Personal Shopper when required and supports store readiness and loss prevention efforts.

Responsibilities

• Schedule and maintain Personal Shopper calendar and appointments
• Review and handle correspondence including drafting client invitations
• Communicate on behalf of the Personal Shopper via telephone and email
• Maintain and update Personal Shopper client profiles and track data accuracy
• Prepare and coordinate materials and merchandise for client appointments
• Coordinate alterations, product transfers, holds and related services
• Perform errands and other duties to maximize Personal Shopper efficiency
• Maintain merchandising standards in suites and on the selling floor
• Ensure suites meet Store Readiness requirements and assist loss prevention

Requirements

• High school diploma
• Previous retail experience preferred
• Advanced proficiency in MS Word Excel Power Point Outlook and Internet
• Fully bilingual in French and English
• Ability to manage confidential client information and comply with privacy policies
• Strong communication and customer service skills
• Organizational skills to manage calendars and coordinate appointments