Summary
The Assistant Store Manager partners with the General Manager to support store operations, sales, talent management, clientele development, and merchandising to drive a positive customer experience and meet store performance goals.
Responsibilities
- Achieve or exceed sales targets including top and bottom-line results
- Resolve customer issue trends by investigating problems and coaching staff
- Train staff on standard operating procedures and ensure understanding
- Monitor inventory planning and maintain metrics such as in-stocks and turnover
- Maintain loss prevention procedures and receiving security
- Review retail profit and loss to identify opportunities to improve profitability
- Analyze product performance and execute merchandising strategy
- Perform store opening and closing procedures per company standards
- Communicate company messages to sales associates and act on them timely
Requirements
- 1 to 3 years of store management experience
- BA or BS degree
- Experience with luxury or affluent brand customers preferred
- Operational experience including payroll, shrink, and inventory management
- Leadership in recruitment, development, and mentoring of staff
- Strong retail math skills and use of analytics and KPIs
- Excellent communication, time management, and interpersonal skills
- Ability to work retail hours and stand for long periods
- Advanced Microsoft Office skills including Word and Excel
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