Summary
The Assistant Store Manager leads and inspires the store team to deliver an elevated luxury shopping experience while driving sales and operational excellence. Working closely with the Store Manager, this role supports business strategies, protects brand integrity, and builds lasting client relationships.
Responsibilities
- Support the team in achieving sales targets and analyze sales results and KPIs to identify opportunities for growth.
- Manage scheduling, payroll, expenses, inventory, cash handling, stock replenishment, and daily store operations.
- Recruit, train, coach, and develop team members, including managing performance and fostering a collaborative environment.
- Deliver personalized service to luxury clientele and build client relationships through CRM strategies and follow-ups.
- Maintain visual merchandising, store presentation, brand standards, and compliance with company procedures and loss prevention measures.
- Support marketing and promotional strategies and develop initiatives to increase foot traffic and client loyalty.
Requirements
- At least 5 years of retail experience, preferably in a leadership role.
- Strong knowledge of luxury clientele, high-touch service, clienteling, and sales performance.
- Excellent communication, leadership, organizational, and project management skills.
- Experience with CRM systems, retail POS software, and financial management; proficiency with Microsoft Office or related software.
- Ability to train and teach, provide performance feedback, and handle difficult conversations with ethical conduct.
- Flexible availability, including weekends, holidays, and early or late shifts as needed.
