Summary
The Associate Manager supports the General Manager in creating and executing strategic plans to drive profitable store performance. This role leads store operations, talent development, client development, and brand standards, and serves as a key decision maker in the General Manager's absence.
Responsibilities
- Analyze business trends and support strategic planning and execution of store initiatives.
- Educate the team on sales and profit performance tools and support a consistent customer experience.
- Lead client development, community outreach, networking, and recruitment activities.
- Develop team members through coaching, feedback, and learning opportunities.
- Manage store processes, inventory control, productivity, and shrink goals.
- Promote new selling technologies and uphold company policies, brand standards, and an inclusive store environment.
- Share business trends and profit opportunities with the General Manager and District Director.
Requirements
- Retail management or similar experience in a complex, high-volume, or high-profile specialty environment is preferred.
- Strong communication, business acumen, planning, prioritization, and time-management skills.
- Ability to build positive working relationships and effectively communicate with customers and store personnel.
- Ability to work a flexible schedule, including days, evenings, weekends, and occasional overnight shifts or travel.
- Ability to stand, walk, and move for multiple hours and lift or climb as required, including lifting up to 30 pounds.
- A college degree or equivalent is a plus.
