Summary
The Associate Manager supports the General Manager in strategic planning and execution to ensure a profitable store while maintaining brand standards. This role acts as a key decision maker in the absence of the General Manager and focuses on operational excellence, talent development, and customer experience.
Responsibilities
- Support General Manager in analyzing business trends and developing store initiatives
- Educate team on sales and profit performance tools and resources
- Create and uphold a consistent customer experience aligned to brand expectations
- Assist in client development strategy and lead community outreach
- Execute talent strategy and participate in recruitment and networking
- Provide coaching, feedback and development opportunities to staff
- Manage store processes including inventory control to achieve shrink goals
- Champion use of technology and new selling techniques to drive results
- Ensure sales floor and store standards exceed expectations
Requirements
- College degree or equivalent is a plus
- Retail management or similar high-volume specialty experience preferred
- Proven track record building and maintaining positive customer and team relationships
- Strong business acumen with planning and prioritization skills
- Ability to operate register and perform physical tasks including lifting up to 30 lbs and standing for multiple hours
- Ability to work a flexible schedule including days, evenings, weekends and occasional travel
- Effective communication skills with customers and store personnel
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