Associate Manager

As an Associate Manager at Ralph Lauren in Rosemont, you will play a crucial role in the Store Management team, executing strategic plans to drive profitability and enhance customer experience. You will manage tasks, goals, and priorities for the sales associate team, ensuring alignment with the RL brand expectations.

• Support Store Management in analyzing business trends and executing business initiatives.
• Communicate sales and profit performance tools to the store team.
• Handle customer complaints and resolve customer service issues.
• Conduct community outreach to support store client development strategy.
• Participate in recruitment and interview processes to build a strong team.
• Provide feedback and coaching to the store team.
• Support team training initiatives.
• Maintain productivity standards and support inventory control and operational management.
• Champion new technology to drive business results.
• Uphold company policies and ensure store standards exceed expectations.
• Create an inclusive environment aligned with Ralph Lauren values.

• College Degree or equivalent preferred.
• Experience in Retail Management or similar industry in a high-volume environment.
• Effective communication skills with customers and store personnel.
• Ability to maneuver around the sales floor and handle physical tasks.
• Flexible schedule availability, including evenings, weekends, and travel.
• Proven track record of building positive relationships with customers and team.
• Strong planning and time management skills.