Summary
The Specialist Designated Beauty Advisor builds deep, lasting customer relationships to drive sales and loyalty for an assigned brand, meets brand and personal sales targets, and represents brand expertise on the sales floor. This role supports merchandising, client communications, event execution, and vendor relations while participating in educational sessions and maintaining health and safety standards.
Responsibilities
- Deliver exceptional service to all customers.
- Meet or exceed personal and brand sales targets.
- Build and maintain a loyal personal client base through acquisition and retention.
- Share expert product knowledge with the store selling team.
- Maintain relationships with buyer, vendor, and selling manager.
- Drive brand sales through events, marketing opportunities, and assortment recommendations.
- Perform floor recovery, visual merchandising, price changes, and sales support tasks.
- Communicate with personal clients about events, merchandise requests, and follow up.
- Resolve customer service issues and escalate when required.
Requirements
- High school diploma.
- Minimum two years experience in a commission based sales environment.
- Proven ability to exceed sales targets.
- Prior luxury retail product specialist experience preferred.
- Ability to work nights, weekends, and holidays with a flexible schedule.
- Strong multitasking skills and ability to work with minimal supervision.
- Highly collaborative and team oriented.
- Entrepreneurial, competitive, confident, and self motivated.
- Fully bilingual in French and English.
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