SummaryAs a Beauty Advisor - Multi Fragrance at Holt Renfrew, you will be responsible for developing close and lasting relationships with clients to increase sales, service levels, and customer loyalty. You will work in a fast-paced, team-oriented environment, providing exceptional service and exceeding sales targets.
Responsibilities- Deliver extraordinary service and sales experience to all clients consistently.
- Exceed personal and brand sales and service targets.
- Build a loyal personal client base by acquiring new clients and retaining existing ones.
- Share extensive product knowledge with the entire store sales team.
- Maintain lasting relationships with buyers, suppliers, and sales directors.
- Drive brand sales by identifying key marketing opportunities and implementing events.
- Attend all educational sessions, including product info sessions and supplier seminars.
- Perform department reorganization, merchandising, price changes, and related tasks.
- Communicate regularly with personal clients about in-store events, product requests, and follow-ups.
- Resolve customer service issues and collaborate with sales management for unresolved challenges.
- Comply with all health and safety policies and requirements.
- Perform other assigned tasks.
Requirements- High school diploma.
- Proven ability to exceed sales targets.
- Highly collaborative and team-oriented.
- Ability to multitask in a fast-paced environment with minimal supervision.
- Flexible schedule including evenings, weekends, and holidays.
- At least 2 years of experience in a commission-based sales environment.
- Makeup artist or esthetician diploma required for certain lines.
- Previous experience in luxury retail, preferably in a luxury environment.
- Fluent in French and English.
- Ensure privacy protection, regulatory compliance, and cybersecurity measures.
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