Summary
The Beauty Counter Manager provides personalized beauty experiences while maximizing sales for an assigned beauty brand. This role blends sales and teaching responsibilities, including makeup applications, skincare consultations, scheduling vendor events, and building customer relationships through in-store and digital channels.
Responsibilities
- Conduct makeup applications and skincare analyses and recommend products based on customer goals
- Set and achieve personal and counter sales goals using in-store and digital selling tools including text and social media
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to maximize results
- Handle sales transactions including refunds and exchanges and assist customers with rewards enrollment
- Collaborate with team members to create a welcoming and inclusive environment
- Keep the department organized, clean, and customer ready
- Stay current on beauty trends and product knowledge through training
Requirements
- Passion for customer service and beauty including makeup application and skincare
- Excellent ability to connect with customers and handle customer concerns
- Empathy and respect for customers during applications and consultations
- Strong multitasking, organization, and follow-through skills
- Drive to achieve sales goals and interest in networking and technology
- Ability to work a flexible schedule including evenings and weekends
- High level of ownership, accountability, and initiative
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