Summary
The Beauty Counter Manager provides personalized beauty consultations and maximizes sales for an assigned luxury brand through in-store and digital selling. This role balances customer service, product education, and sales leadership while maintaining counter standards and executing vendor events.
Responsibilities
- Perform makeup applications and skincare analyses and recommend products to meet customer goals
- Set and achieve personal and counter sales goals using in-store and digital tools
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to drive business results
- Handle sales transactions including refunds and exchanges and open customer rewards accounts
- Collaborate with team members to create a welcoming and inclusive customer experience
- Maintain department organization cleanliness and customer readiness
- Stay current on beauty trends products and industry knowledge through trainings
Requirements
- Passion for beauty trends makeup application and skincare
- Excellent customer connection and ability to handle customer concerns
- Strong multitasking organization and follow through skills
- Drive to achieve sales goals and use networking and technology for selling
- Ability to work a flexible schedule including evenings and weekends
- High level of ownership accountability and initiative
- Ability to continuously move for 6-8 hours and perform frequent bending reaching and lifting
- Ability to regularly lift up to 10 pounds and occasionally up to 25 pounds
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