Summary
The Beauty Counter Manager leads sales and customer experiences for an assigned beauty brand within the department, balancing selling and teaching while driving counter performance through in-store and digital channels. This role manages vendor events and relationships, maintains counter presentation, and works a flexible schedule including evenings and weekends.
Responsibilities
- Conduct makeup applications and skincare analyses to recommend products aligned with customer goals
- Set and achieve personal and counter sales goals using in-store and digital selling tools
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to maximize results
- Manage sales transactions including refunds and exchanges
- Open new customer loyalty accounts and build customer following
- Keep department customer ready through organization and cleanliness
- Stay current on beauty trends and product knowledge through trainings
Requirements
- Passion for customer service, makeup application, skincare, and beauty trends
- Excellent ability to connect with customers and handle customer concerns
- Strong multitasking, organization, and follow through skills
- Drive to achieve sales goals and willingness to use networking and technology
- Ability to work a flexible schedule including evenings and weekends
- High level of ownership, accountability, and initiative
- Physical ability to stand and move for long periods and lift up to 25 pounds
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