Summary
The Beauty Counter Manager leads sales and customer experience for an assigned luxury beauty brand at a department store counter, combining selling with teaching and coaching to drive personal and counter performance while maintaining vendor relationships and merchandising standards.
Responsibilities
- Perform makeup applications and skincare analyses and recommend products based on customer beauty goals
- Set and achieve personal and counter sales goals using in-store and digital selling tools including text and social media
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to maximize business results
- Provide excellent customer service and build customer loyalty including opening rewards accounts
- Collaborate with team members to create a welcoming inclusive environment
- Maintain department organization, cleanliness, and customer-ready presentation
- Handle sales transactions including refunds and exchanges
Requirements
- Passion for beauty trends, makeup application, and skincare
- Excellent ability to connect with customers and handle concerns with empathy and respect
- Strong multitasking, organization, and follow-through skills
- Drive to achieve sales goals and interest in networking and using technology
- Ability to work a flexible schedule including evenings and weekends
- Physical ability to stand and move continuously for 6-8 hours and lift up to 25 pounds
- High level of ownership, accountability, and initiative
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