Summary
The Beauty Counter Manager is a sales focused leader who delivers personalized makeup and skincare experiences, drives counter sales through in-store and digital selling, and manages vendor events and daily counter operations. This role balances hands on customer service with team collaboration and vendor relationship building to achieve sales goals and maintain a customer ready department.
Responsibilities
- Provide makeup applications and skincare analyses and recommend products to meet customer goals
- Set and achieve personal and counter sales goals using in-store and digital tools including text and social media
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to maximize results
- Handle sales transactions including sales refunds and exchanges
- Maintain organization and cleanliness to keep the department customer ready
- Train and keep current on beauty trends and product knowledge through provided trainings
- Build customer loyalty and open new rewards program accounts
- Collaborate with team members to create an inclusive welcoming environment
Requirements
- Passion for beauty trends, makeup application, and skincare
- Excellent customer connection skills and ability to handle concerns proactively
- Strong multitasking, organization, and follow through skills
- Drive to achieve sales goals and willingness to use networking and technology
- Ability to work a flexible schedule including evenings and weekends
- High level of ownership, accountability, and initiative
- Physical ability for continuous movement and frequent lifting up to 25 pounds
- Comfort working in a commissioned sales environment
- Experience delivering exceptional customer service
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