Summary
The Beauty Counter Manager leads sales and customer service for an assigned beauty brand within the store, delivering personalized makeup and skincare experiences, teaching customers and teammates, and driving counter performance through in-store and digital selling tools.
Responsibilities
- Perform makeup applications and skincare analyses to recommend products and routines
- Set and achieve personal and counter sales goals using in-store and digital tools including text and social media
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to maximize results
- Handle sales transactions including refunds and exchanges and enroll customers in rewards program
- Keep counter and department organized, clean, and customer-ready
- Stay current on beauty trends and product knowledge through trainings
- Collaborate with team members to create a welcoming and inclusive environment
Requirements
- Passion for beauty, makeup application, and skincare
- Excellent customer connection skills and ability to handle customer concerns
- Strong multitasking, organization, and follow-through abilities
- Drive to achieve sales goals and use networking and technology for selling
- Ability to work a flexible schedule including evenings and weekends
- High level of ownership, accountability, and initiative
- Ability to continuously move for 6-8 hours per shift with frequent bending and reaching
- Ability to regularly lift items up to 10 pounds and occasionally up to 25 pounds
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