Summary
The Beauty Counter Manager leads sales and customer experiences for assigned beauty brands, delivering makeup applications, skincare consultations, and personalized recommendations while driving counter performance and vendor relationships. This role balances sales and teaching responsibilities, supports digital and in-store selling, and maintains a welcoming counter environment.
Responsibilities
- Perform makeup applications and skincare analyses to meet customer beauty goals
- Achieve personal and counter sales targets using in-store and digital tools
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to maximize results
- Conduct sales transactions including refunds and exchanges
- Open new customer accounts to build loyalty and rewards participation
- Keep counter organized, clean, and customer ready
- Stay current on product knowledge and beauty trends through trainings
- Collaborate with team members to create an inclusive customer environment
Requirements
- Passion for beauty, makeup application, and skincare
- Excellent customer connection and proactive problem solving
- Strong multitasking, organization, and follow through skills
- Drive to achieve sales goals and comfort with commissioned environment
- Ability to work a flexible schedule including evenings and weekends
- High level of ownership, accountability, and initiative
- Physical ability to stand and move for 6-8 hours and lift up to 25 pounds
- Comfort using technology and social media for customer engagement
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