Summary
The Beauty Counter Manager leads sales and customer service for an assigned beauty brand, delivering personalized makeup and skincare consultations while driving counter performance. This role combines sales, education, vendor collaboration, and merchandising to create exceptional customer experiences in a luxury retail environment.
Responsibilities
- Perform makeup applications and skincare analyses and recommend products based on customer goals
- Set and achieve personal and counter sales goals using in-store and digital selling tools
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to maximize results
- Handle sales transactions including refunds and exchanges
- Recruit and build customer loyalty by opening new reward program accounts
- Keep the department customer-ready through organization and cleanliness
- Stay current with beauty trends and product knowledge through trainings
- Collaborate with team members to create a welcoming inclusive environment
Requirements
- Passion for beauty, including trends, makeup application, and skincare
- Excellent ability to connect with customers and handle customer concerns
- Strong multitasking, organization, and follow-through skills
- Drive to achieve sales goals and interest in networking and technology
- Ability to work a flexible schedule including evenings and weekends
- High level of ownership, accountability, and initiative
- Experience in a commissioned sales environment preferred
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