Summary
The Beauty Counter Manager leads sales and customer service for an assigned beauty brand, delivering personalized makeup and skincare experiences while driving in-store and digital sales. This role balances selling and teaching, manages vendor events and maintains the counter presentation to achieve business goals.
Responsibilities
- Perform makeup applications and skincare analyses and recommend products based on customer goals
- Set and achieve personal and counter sales goals using in-store and digital selling tools
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to maximize results
- Handle sales transactions including refunds and exchanges
- Open new customer rewards accounts and build customer loyalty
- Maintain department organization, cleanliness, and customer readiness
- Collaborate with team members to create a welcoming and inclusive environment
- Stay current on beauty trends and product knowledge through trainings
Requirements
- Passion for beauty, including makeup application, skincare, and trends
- Excellent customer connection skills and ability to handle customer concerns
- Empathy and respect when providing makeup and skincare services
- Strong multitasking, organization, and follow-through skills
- Drive to achieve sales goals and willingness to use networking and technology
- Ability to work a flexible schedule including evenings and weekends
- High level of ownership, accountability, and initiative
- Ability to work in a commissioned sales environment
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