Summary
The Beauty Counter Manager provides personalized beauty experiences while driving sales for assigned luxury brands. This role blends sales and teaching responsibilities, managing counter operations, vendor relations, and customer engagement both in-store and digitally to meet performance goals.
Responsibilities
- Perform makeup applications and skincare analyses and recommend products
- Set and achieve personal and counter sales goals using in-store and digital tools
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to maximize results
- Handle sales transactions including refunds and exchanges
- Recruit and retain customers by opening rewards accounts and building loyalty
- Collaborate with team members to create a welcoming inclusive environment
- Maintain department organization and cleanliness to remain customer-ready
- Stay current on beauty trends and product knowledge through training
Requirements
- Passion for beauty trends, makeup application, and skincare
- Excellent customer connection and problem resolution skills
- Empathy and respect when providing makeup and skincare services
- Strong multitasking, organization, and follow-through abilities
- Drive to achieve sales goals and use networking and technology
- Ability to work a flexible schedule including evenings and weekends
- High level of ownership, accountability, and initiative
- Eligibility for background check as required
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