Summary
The Beauty Counter Manager leads sales and customer service for assigned luxury beauty brands, providing makeup applications, skincare consultations, and digital and in-store selling to achieve counter goals. This role balances selling with teaching customers and supporting team and vendor relationships while maintaining a customer-ready counter.
Responsibilities
- Perform makeup applications and skincare analyses and recommend products to meet customer beauty goals
- Set and achieve personal and counter sales goals using in-store and digital tools including text and social media
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to maximize business results
- Collaborate with team members to create a welcoming and inclusive environment
- Manage sales transactions including refunds and exchanges and open new rewards accounts
- Keep department organized, clean, and customer-ready
- Stay current on beauty trends and product knowledge through trainings
Requirements
- Passion for customer service and beauty including makeup application and skincare
- Excellent ability to connect with customers and handle customer concerns with empathy
- Strong multitasking, organization, and follow-through skills
- Drive to achieve sales goals and willingness to use networking and technology
- Ability to work a flexible schedule including evenings and weekends
- High level of ownership, accountability, and initiative
- Physical ability to stand and move for 6-8 hours and lift up to 25 pounds occasionally
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