Boutique Director - Houston

The Boutique Director at Hublot Houston will play a pivotal role in managing the team and driving the boutique's success. This position focuses on networking, clienteling, and ensuring that all boutique operations and management policies are adhered to. The Boutique Director will be responsible for achieving monthly goals, delivering exceptional customer service, and building external relationships with vendors and partners.

• Ensure annual sales targets are met by training and supporting the sales team in customer service.
• Establish individual and collective goals for the team and analyze reports to develop innovative sales strategies.
• Maintain brand integrity and ensure daily display follows Hublot guidelines.
• Provide leadership in customer service, manage VIP clients, and support the sales team on the floor.
• Ensure customer database is up to date and propose customer service strategies for key clients.
• Manage inventory, stock orders, and logistics of returns and after-sales inventory.
• Work with marketing team on event planning and local advertising strategies.
• Recruit, onboard, train, and develop the sales team, ensuring adherence to company policies.

• Bachelor’s degree or equivalent.
• 10+ years of retail experience, with a focus on luxury.
• 4+ years of managerial experience in a retail setting.
• Experience in the US or Canada retail market required.
• Previous experience in the watch industry is a plus.
• Strong leadership, customer focus, and organizational skills.
• Proficient in Microsoft Office and understanding of POS systems.