Boutique Director

The Boutique Director will play a key role in the success of the Hublot Boutique by managing the team and leading it to success, focusing on networking, clienteling and ensuring that all boutique operations and management policies and procedures established by the company are followed. The position will ensure that monthly goals are reached as budgeted, will drive the highest level of customer service and build external relations with vendors and partners.

• Ensure annual sales targets are achieved by training and supporting the sales team in all aspects of customer service.
• Establish individual and collective goals for the team and analyze reports and data to provide innovative ideas on how to develop and grow the sales and business locally.
• Provide the highest level of customer service and demonstrate leadership in all areas of negotiation, client satisfaction, and after-sales service.
• Manage inventory, stock orders, and provide necessary feedback on inventory mix.
• Work with the marketing team on creating and implementing an annual event plan based on local market specificities.
• Recruit, onboard, train, and develop the team of Sales Associates and for some boutiques Assistant Director.

• Bachelor’s degree or equivalent.
• 10+ years retail experience with the majority of time spent in luxury.
• 4+ years managerial experience in a retail setting required.
• Work experience in US or Canada retail market required.
• Previous experience in the watch industry a plus.
• Strong leadership skills and team management.
• High customer focus and strong interpersonal skills.