Summary
The Boutique Director will lead and develop the sales and operations of the Miami Design District boutique to meet and exceed sales and profitability targets. This role combines hands-on sales leadership with strategic store management, mentoring a team to deliver personalized, memorable client experiences across in-store and omnichannel touchpoints. The director will also cultivate community relationships and partnerships to drive local business growth.
Responsibilities
- Lead, develop, and support the boutique team to achieve monthly, quarterly, and annual sales plans.
- Deepen client relationships and drive lifetime loyalty and spend through personalized service and outreach.
- Identify business opportunities and implement action plans to consistently exceed targets.
- Provide on-floor sales leadership, coaching the team on selling ceremony and customer experience standards.
- Hire, mentor, and develop talent, creating clear growth paths and recognition programs.
- Optimize hospitality, store amenities, and events to elevate the client experience both in store and through omnichannel activities.
- Collaborate with local businesses and community organizations to build partnerships and generate revenue.
- Act on client feedback to continuously improve service and operational performance.
Requirements
- Minimum 5 years of retail, hospitality, or cross-industry experience.
- Minimum 5 years of management experience leading store teams.
- Bachelor's degree preferred.
- Excellent verbal, written, and presentation skills.
- Proficiency with Microsoft Office, Outlook, and video-telephony tools (e.g., Zoom).
- Proven history of relationship development within the community to drive results.
- Ability to manage multiple commitments to clients, teams, and operations; multilingual is a plus.
