Summary
The Boutique Director leads the Valley Fair boutique team and drives exceptional client experiences while achieving or exceeding sales goals. The role oversees commercial performance, client development, team leadership, and operational excellence while representing the Cartier Maison.
Responsibilities
- Develop and execute business growth and sales strategies, monitor KPIs, and identify local market opportunities.
- Build and develop high-performing teams, coach leaders, and foster an inclusive culture of performance and client centricity.
- Lead boutique client development and cultivate lasting relationships, including prestige partnerships and memorable client experiences.
- Oversee operational excellence, inventory management, expense control, compliance, and boutique standards.
- Partner with corporate and cross-functional teams to support business initiatives and continuous improvement.
Requirements
- Seven to ten years of management experience, especially in luxury retail or hospitality, including experience leading leaders and managing direct reports.
- Bachelor's degree in a related field is a plus; additional language skills are a plus.
- MS Office experience required; SAP knowledge preferred.
- Strong business acumen, leadership, communication, analytical, organizational, and interpersonal skills.
- Availability to work retail hours, including evenings and weekends, and travel overnight as needed.
