Boutique Facilitator, Client Experience Host - 57th Street Flagship Boutique

Summary

The Boutique Facilitator, Client Experience Host is the first point of contact for guests at the flagship boutique, delivering warm, personalized hospitality to ensure a seamless and memorable visit. This role supports the sales and management teams by managing guest flow, coordinating appointments and events, and providing concierge-style assistance. The host is responsible for pre-arrival and in-store communications and uses digital tools to personalize each client interaction.

Responsibilities

• Welcome guests with a warm, elegant reception and create an inviting first impression.
• Anticipate client needs and provide tailored assistance throughout their visit.
• Manage guest flow, appointments, and daily client scheduling using CRM and digital tools.
• Coordinate memorable client experiences from pre-arrival to post-visit follow-up and support boutique events and activations.
• Acknowledge and cater to Very Important Clients, ensuring discreet and attentive service.
• Support sales associates by facilitating introductions, assisting with purchases and transportation, and monitoring client experience feedback.
• Maintain professional appearance and brand-appropriate demeanor while representing the boutique.

Requirements

• Minimum 1 year of related experience in luxury hospitality or retail preferred.
• Minimum high school diploma.
• Proficiency with digital platforms including CRM and appointment tools.
• Flexible schedule with availability for late nights, weekends and some holidays; able to lift up to 15 lbs.
• Strong written and verbal communication skills, discretion, and professionalism when engaging with distinguished guests.
• Foreign language skills preferred; adaptable, reliable, and able to work independently and as part of a team.