Client Care Representative - The Landmark

Summary

The Client Care Representative at The Landmark supports the full client service journey while maintaining back-of-house operational efficiency. This role balances welcoming and communicating with clients, managing repair intake and updates, and executing inventory and operational tasks to support store performance. The position serves as a foundation for growth within store operations.

Responsibilities

• Process, update, and monitor service orders in internal systems to ensure timely progression
• Perform daily operational tasks including merchandise intake, cycle counts, transfers, and reconciliation
• Investigate and resolve stock discrepancies and floor negatives same day
• Securely manage client-owned and borrowed product and maintain inventory compliance
• Serve as primary contact for clients through intake, updates, and pickup; support repair services and guide clients through options
• Resolve service concerns and escalations with empathy, urgency, and discretion
• Partner with Client Advisors to drive Sales to Service efforts and support client outreach

Requirements

• Minimum 2 years of experience in an administrative business environment
• Strong verbal and written communication and analytical skills; proficient in Microsoft applications
• Available to work flexible hours including evenings, weekends, holidays, and overtime
• Organized, detail oriented, and able to connect with luxury clients; authorization to work in the United States
• Preferred: college degree, technical experience, and additional language proficiencies