Boutique Technician

As a Boutique Technician at Cartier in Los Angeles, you will provide technical services for watches and jewelry, ensuring high-quality client care and maintaining workshop tools and equipment. Your expertise will support the sales team and enhance the client experience in a luxury retail environment.

• Support sales teams with client care cases requiring technical input and complex bracelet adjustments.
• Diagnose products to determine required services and service locations, including watches, jewelry, clocks, and accessories.
• Perform watch services such as battery replacement, functional checks, rate adjustments, and water resistance renewal.
• Conduct jewelry services including chain adjustments, link additions/removals, and polishing.
• Maintain and calibrate workshop tools and equipment, ensuring organized and efficient workflow.
• Apply 5S practices to maintain bench organization and service quality.

• 3-5 years of experience working with luxury watches/products.
• Watchmaking technical operations experience and encasing certification (WOSTEP) or ability to pass a Technician Exam.
• Client-focused with strong organizational, interpersonal, and communication skills.
• Proficient in computer skills, including SAP and Zoom/TEAMs navigation.
• Ability to handle multiple tasks in a fast-paced environment and work effectively in a team.