Summary
Brand Ambassador responsible for delivering a personalized and inspiring customer experience while supporting sales objectives and store standards. This role focuses on customer service, product knowledge, driving key performance indicators, and supporting operational and visual merchandising activities. The position requires teamwork, adaptability, and commitment to company values.
Responsibilities
- Provide excellent customer service with a customer first mindset.
- Meet or exceed individual KPIs such as sales per hour and data capture.
- Support achievement of sales plans and uphold brand policies and procedures.
- Connect customers through company programs and educate them on offerings.
- Assist customers in fitting rooms and maintain store standards.
- Perform opening and closing responsibilities and back of house tasks.
- Support floor sets, replenishment, and other operational activities.
- Participate in company trainings on product, process, and development.
- Maintain store visual standards using company guidelines.
Requirements
- Retail or similar industry experience preferred.
- Effective communication skills with customers and store personnel.
- Ability to stand, walk, and operate register for multiple hours.
- Ability to lift up to 30 lbs and maneuver around sales floor and back areas.
- Willingness to work a flexible schedule including days, evenings, weekends, and possible travel.
- Ability to build and maintain positive working relationships with colleagues and management.
- Comfort working in a high volume or high profile environment.
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