Brand Ambassador

As a Brand Ambassador at Ralph Lauren in Richmond, you will be dedicated to providing a personalized and inspiring shopping experience that exceeds customer expectations. You will play a key role in driving sales and maintaining store standards, while being a part of a dynamic team that values inclusivity and customer focus.

• Provide excellent customer service with a customer-first mindset.
• Meet or exceed individual sales objectives and KPIs.
• Collaborate with the team to achieve sales plans and uphold brand standards.
• Utilize the Polo Connect program to connect with customers.
• Demonstrate passion and knowledge of fashion and styling.
• Educate customers on programs, initiatives, and offerings.
• Assist with sizing and maintain standards in fitting rooms.
• Maintain store standards and complete opening and closing responsibilities.
• Support operational activities such as floor sets and replenishment.
• Participate in company trainings and initiatives.
• Balance tasks while prioritizing the customer experience.
• Provide feedback to management on product and category opportunities.
• Maintain store visual standards using company guidelines.
• Support a professional and positive work environment.

• Retail experience or similar industry experience preferred.
• Effective communication skills with customers and store personnel.
• Ability to maneuver around the sales floor and handle physical tasks.
• Ability to operate the register and work flexible schedules.
• Ability to build and maintain positive relationships with customers and colleagues.