Summary
Brand Ambassadors deliver a personalized and inspiring shopping experience on the sales floor, prioritizing the customer and supporting store performance. This entry-level retail role involves customer engagement, styling, and support of operational and visual standards to help achieve sales objectives.
Responsibilities
- Provide excellent customer service and a customer-first mindset on the sales floor and in fitting rooms.
- Meet or exceed individual KPIs (SPH, data capture) and contribute to monthly and annual sales plans.
- Connect customers using store programs and educate them on available initiatives and offerings.
- Maintain store standards, complete opening and closing tasks, and support visual merchandising.
- Support operational activities including floor sets, replenishment (ISOs), and back-of-house processes.
- Participate in company trainings and provide product and category feedback to management.
Requirements
- Retail or similar high-volume experience preferred with strong customer communication skills.
- Ability to stand, walk, and work on the sales floor for extended periods and operate the register.
- Ability to maneuver around sales floor and back-of-house areas, lift up to 30 lbs, and handle cleaning chemicals as needed.
- Flexible availability including days, evenings, weekends and occasional travel as required.
- Ability to build and maintain positive relationships with customers and team members.
