CRM Data Analyst

As a CRM Data Analyst at Bulgari North America, you will play a crucial role in optimizing CRM strategies and enhancing client acquisition and retention. You will design, maintain, and analyze reports to provide insights into customer behavior, working closely with various departments to ensure effective CRM system utilization.

• Conduct analysis of customer data to identify trends and opportunities for improving customer engagement.
• Create and maintain reports and visualizations on customer behavior and purchasing patterns.
• Analyze CRM channels to provide actionable insights for continuous improvement.
• Monitor key CRM metrics and support CRM-related projects.
• Collaborate with cross-functional teams to enhance customer engagement and loyalty.
• Manage client reallocation projects and maintain CRM database hygiene.
• Stay updated with industry trends and recommend new approaches for customer engagement.

• Bachelor's degree in business, marketing, data science, statistics, or related field.
• Minimum of 3 years of experience in customer analytics or CRM-related roles.
• Expertise in data analytics tools and CRM systems, preferably Salesforce.
• Advanced Excel skills and proficiency in Microsoft Office 365 programs.
• Excellent analytical skills and ability to translate insights into recommendations.
• Fluent in English with strong communication skills.
• Knowledge of data privacy regulations and customer segmentation.
• Ability to manage multiple projects and work collaboratively with international teams.