CRM Intern

As a CRM Intern at Balenciaga in NYC, you will support the Client Engagement team in executing strategic initiatives across direct marketing, data management, client analysis, and retail activations. This role offers a unique opportunity to gain hands-on experience in the luxury fashion industry while contributing to key client development and retention efforts.

• Support the tracking and analysis of key client KPIs.
• Prepare weekly and monthly CRM reports for internal stakeholders.
• Assist in validating and monitoring direct marketing and newsletter communications sent to AMER clients.
• Help analyze client purchase trends to inform strategic outreach and personalization efforts.
• Aid with data quality management activities.
• Support cross-departmental reports and projects, collaborating with Retail, Merchandising, and Global Client Engagement teams.
• Contribute to seasonal projects and assist with in-store activations as needed.
• Coordinate logistics for client gifting projects.

• Strong communication skills, both oral and written.
• Positive and proactive attitude.
• Able to work in a fast-paced environment.
• Detail-oriented and task-driven.
• Strong proficiency in Microsoft Excel and PowerPoint.
• SQL knowledge highly preferred.
• Strong time management and organizational skills.
• Able to work in our NYC corporate office.
• Able to receive academic credit.