SummaryAs a Café Manager at James Perse Robertson House, you will oversee daily barista operations, ensuring high-quality coffee service, training, and motivating barista staff. You will ensure the team adheres to brand standards of customer service, product quality, and cleanliness.
Responsibilities- Supervise and guide the barista team, ensuring efficient and high-quality coffee preparation and customer service.
- Train new baristas on coffee preparation, company standards, and customer service best practices.
- Monitor staff performance, providing feedback and coaching to improve skills and productivity.
- Ensure baristas maintain cleanliness, organization, and health and safety standards in their work areas.
- Handle customer concerns or complaints, ensuring a positive experience for all customers.
- Assist with inventory control, including managing coffee and beverage supplies and placing orders as needed.
- Ensure the smooth operation of espresso machines and other coffee equipment, troubleshooting as necessary.
- Collaborate with management to implement new initiatives and improve service standards.
- Maintain a positive, team-oriented environment and motivate staff to perform at their best.
- Establish a constant focus on the brand, service, knowledge and passion for the brand across the store team.
- Build and cultivate lasting professional customer relationships and enable all team members to do the same.
- Resolve difficult customer issues and escalate to upper management when necessary.
- Implement all company training programs effectively in order to develop staff.
- Evaluate employees on a daily basis through coaching in the moment and analyzing individual successes and opportunities to ensure sales objectives are met.
- Evaluate staff once a year and conduct monthly appraisals with each team member.
- Ensure that all HR policies and procedures are carried out, communicated to and adhered to by all staff members.
- Effectively communicate needs and ideas to Store Manager in order to elevate the business.
- Ensure that the store operates within its predetermined budget (i.e. inventory, expenses, etc.).
- Maintain responsibility of coordinating and following up on day to day contractual work.
- Adhere to and enforce loss prevention and security policies, credit policies and procedures, i.e. credit cards, discounts, employee purchases, deposit log, tips log.
- Adhere to and enforces cleaning and food safety standards.
- Ensure that all stock room and back stock inventory meets organization standards.
- Responsible for the opening and closing of the store, including securing doors, windows and merchandise, successful alarming of store and POS procedures.
Requirements- 3 years of previous barista experience, with a strong understanding of coffee preparation and equipment.
- Leadership or supervisory experience in a food service or coffee shop environment preferred.
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Ability to manage and motivate a team in a fast-paced environment.
- Strong problem-solving abilities and ability to handle customer complaints with professionalism.
- Flexibility to work various shifts, including mornings, weekends, and holidays.
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