SummaryAs a Care & Repair Advisor at Chanel's Yorkdale Boutique, you will be the face of the Care & Repair department, ensuring every client enjoys a seamless, luxurious after-sales experience. You will collaborate with skilled artisans and seamstresses to provide tailored solutions that reflect CHANEL’s commitment to excellence.
Responsibilities- Welcome clients into the Care & Repair space and guide them through tailored repair solutions.
- Complete all CASS administration accurately and timely, adhering to Boutique/Department store procedures.
- Diagnose product return reasons and provide appropriate solutions.
- Perform express and minor technical repairs on leather goods and costume jewelry.
- Manage spare part orders and inventory for the boutique.
- Establish and maintain strong customer relationships.
- Deliver training to Fashion Advisors on CASS and CHANEL & Moi philosophy.
- Conduct regular audits and liaise with the Boutique Management team to address client concerns.
- Develop expert standards of product knowledge and provide tailored solutions.
- Plan daily tasks and actively participate in team meetings.
Requirements- Strong communication skills with an outgoing demeanor.
- Exceptional attention to detail and problem-solving mindset.
- Passion for craftsmanship and luxury clientelling.
- Understanding of luxury leather goods, costume jewelry, and RTW garments.
- Confidence in using technology to manage workflows.
- Proactive attitude and ability to collaborate effectively.
- Empathy and client-first mindset.
- Strong organizational skills and ability to meet deadlines.
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