Customer Service Representative - Square One

As a Customer Service Representative at Harry Rosen Square One, you will play a crucial role in providing exceptional service to our clients and associates at the cash desk. You will be responsible for handling daily cash operations, assisting with client inquiries, and maintaining client information files.

• Provide exceptional service to clients and associates at the cash desk.
• Perform daily cash handling functions including opening/closing registers and processing sales transactions.
• Bag and tissue purchased products for customers.
• Answer store phones and maintain the service desk.
• Update and maintain client information files including membership in the Club Harry Loyalty program.
• Assist with inter-store transfer processing and e-commerce requests and shipments.
• Assist clients who have purchased online but are picking up products in-store.

• 2 years of experience in a client-facing role at the service desk, providing exceptional customer service.
• Strong service orientation with a desire to wow customers.
• Detail-oriented with an interest in technology to support retail customer service functions.
• Ability to work effectively as part of a team.
• Strong multi-tasking skills and ability to manage a long line of customers efficiently.
• Strong communication skills.