Client Advisor - San Francisco Outlet

As a Client Advisor at the San Francisco Outlet, you will serve as a Gucci brand ambassador, responsible for achieving sales objectives by deepening client connections and providing exceptional service. You will create a unique and elevated experience for clients, fostering strong relationships and brand loyalty.

• Engage and establish strong relationships with clients, offering best-in-class service both in-store and remotely.
• Deliver personalized, client-centric experiences to drive repeat business and enhance brand loyalty.
• Build rapport with clients by discovering their needs and aspirations, and exceed their expectations.
• Develop and expand the client base by recruiting new clients and nurturing existing ones.
• Leverage in-store technology to ensure a smooth and relevant client experience.
• Collect meaningful client information to customize services provided.
• Drive individual and collective sales results by monitoring KPIs and maximizing selling opportunities.
• Provide exceptional client experiences through effective selling techniques and luxury gestures.
• Promote virtual appointments and distance sales to create selling opportunities.
• Maintain a "One-Gucci-Client" perspective for all transactions.
• Use knowledge of Gucci products to engage clients with storytelling and expert advice.
• Participate in store operations such as stock maintenance and inventories.
• Adhere to policies and procedures with a focus on loss prevention and operational excellence.

• 2+ years of luxury fashion sales experience with a proven track record.
• Ability to drive and exceed individual and store results.
• High degree of ethics, professionalism, and integrity.
• Flexibility to work a retail schedule including evenings, weekends, and holidays.
• Deep knowledge and passion for fashion and luxury.
• Excellent commercial awareness and client attitude.
• Strong communication skills and ability to adapt to different clients.
• Ability to work in a fast-moving and dynamic environment.