Client Advisor - Aspen

Summary

The Client Advisor is a brand ambassador who delivers exceptional client experiences by welcoming clients, discovering needs, guiding them across the brand, and cultivating long-term relationships while supporting store goals and operations. This role may also support visual merchandising or training needs and reports to a Client Advisor Manager or Store Manager/Director.

Responsibilities

• Provide outstanding client service in accordance with brand standards
• Develop and maintain long-lasting client relationships through active management
• Drive sales and achieve individual and store KPIs
• Participate as a collaborative team member in store activities
• Support inventory preparation and operational tasks as needed
• Follow up on customer charge sends, repairs, and holds
• Maintain visual merchandising standards and brand presentation
• Learn and master brand and product knowledge

Requirements

• Minimum 2 years of retail experience, preferably in luxury
• Client oriented with strong interpersonal and communication skills
• Professional presentation and dependable work ethic
• Ability to work in a fast paced and dynamic environment
• Proficiency with Microsoft tools such as Word Excel and Outlook
• Flexibility and punctuality
• English communication required; additional languages preferred