Summary
Provide outstanding luxury retail customer service, build and maintain long term client relationships, and achieve assigned sales goals while representing the brand with professionalism and adherence to store standards.
Responsibilities
- Achieve client advisor metrics, CRM requirements, and individual sales goals.
- Build and maintain client books and follow through on client inquiries and special requests.
- Use POS and clienteling tools to update customer database and manage transactions.
- Assist with repairs, special orders, returns, and other client service tasks.
- Participate in stocking, visual standards, and regular store maintenance.
- Follow store policies, loss prevention, and health and safety guidelines.
- Maintain professional appearance and adhere to dress code and grooming standards.
- Support opening and closing duties and participate in team meetings and training of new advisors.
Requirements
- Minimum 3 years experience, luxury retail preferred.
- High school diploma minimum and strong digital literacy.
- Experience using POS and inventory management functions.
- Excellent verbal and written communication skills and goal oriented.
- Ability to work nights, weekends, holidays and maintain flexible availability.
- Ability to lift up to 10 lbs and work in a collaborative team environment.
- Foreign language skills and ready to wear experience preferred.
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