Summary
The Client Advisor is a brand ambassador who delivers exceptional client experiences by welcoming clients, discovering needs, guiding them across the brand, and cultivating long-term relationships while supporting store goals and visual merchandising or training needs.
Responsibilities
- Welcome every client and provide a superior client experience following brand standards
- Develop and cultivate long-lasting client relationships through engagement and active management
- Achieve and exceed sales goals and key store KPIs such as ADT and UPT
- Proactively reach out to existing clients and develop new clients to drive business
- Support inventory preparation and execution as needed
- Maintain visual merchandising standards and respect brand presentation
- Collaborate with operations and store leadership to follow company policies and procedures
- Proactively follow up on customer charge sends repairs and holds
- Participate as a team player in store activities and contribute to a positive work environment
Requirements
- Minimum 2 years of retail experience preferably in a luxury environment
- Alternative client oriented experience in hospitality or similar accepted
- Client centric with excellent interpersonal and communication skills
- Professional presentation and ability to communicate effectively in writing and verbally
- Dependable punctual and flexible with the ability to perform varied tasks
- Technologically savvy with proficiency in Microsoft tools such as Word Excel and Outlook
- Ability to communicate in English required additional languages preferred
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